Shoply AI FAQ

How to Customize the Appearance of Shoply AI Chat

Learn how to personalize your Shoply AI Chatbot's appearance, chat window design, and messaging experience to match your brand. This guide covers chat icon customization, color themes, window settings, and predefined messages.

How to Customize Your Search Results with CSS

Customize your Shoply AI Search results to match your brand's design using CSS. This guide walks you through styling product cards, AI summary sections, buttons, images, and other search result elements with step-by-step examples and code snippets.

What Information Does Shoply Use to Answer Customer Questions?

Understand what information Shoply uses from your store to answer customer questions, including products, order information, home page content, policies, pages, and blogs. Learn about privacy and data usage.

How to Use Deep Link to Open the Chat Window (Without Editing Theme Code)

Learn how to open the Shoply AI chat window using deep links without editing theme code, or by adding code to your theme template. Includes examples for buttons, icons, and how to hide the floating icon.

Controlling Which Product Metafields Shoply Can Use

Learn how to blacklist product metafields and control display settings like hiding discounts, prices, and reviews in Advanced Settings.

How We Do Automatic Translation

Learn how Shoply AI automatically detects and responds in your customers' preferred language. Understand language detection from browser settings, URL codes, saved preferences, and how we remember customer language choices.

Which Products Does Shoply AI Index, and How to Exclude Certain Products

Learn which products Shoply AI indexes by default and the different ways to exclude specific products from indexing, including by status, SEO metafield, the shoply.no_index metafield, tags, and free product filtering.